Hello Linda, Thank you for sharing your experience with the rug. I’m sorry to hear about the unpleasant odour issue, especially given the effort you’ve made to address it. I can see that our Customer Care Team has since been in touch and provided you with options to best support you, with a collection being the preferred solution. We understand how important it is to maintain the ambience of your refurbished lounge, and we’re committed to resolving this issue to your satisfaction. If you have any further questions or need additional assistance, please feel free to reach out. Best wishes, Jessica Sculfor Executive Complaints Advisor