No Quibble Returns & Exchanges

We want you to love our furniture as much as we do and help you find the perfect piece that'll be part of your home for years to come. With that in mind, we offer a no quibble returns and exchange policy within 30 days of delivery of your product to give you ultimate peace of mind. Please see below for information on our returns policy. Please note, this excludes any products purchased from one of our outlet stores where items are sold ‘as seen.’

Returns

Damaged or Faulty Items: If your item is damaged or faulty upon receipt, we'll gladly facilitate its return, exchange, or replacement at no cost to you.

Change of Mind or Unsuitability: If you've changed your mind or find the product unsuitable, you can still return or exchange it within 30 days of delivery. Please note, there will be a collection fee for larger items or a £3 restocking fee for smaller items these cases.

Returns can be raised online via your My Account page. Select the relevant order and click the 'Raise a return' button. If you haven't set up an account with us, please contact us to raise your return.

For returning larger items you will be asked to select the appropriate reason for return, upload a photo (if required) and once completed a member of our Customer Services Team will contact you to process your Return Request.

For returning smaller items you will be shown a link to raise a return via the Evri returns portal. Here you will be asked to enter your order number, email address and select a return reason. Choose how you want to return your order for free: via a courier collection, or a ParcelShop or locker drop off. Please note if you are returning multiple items in separate parcels via Evri, you will need to raise a separate return code/label for each parcel.

Alternatively you can return any Homeware items to your nearest store free of charge for a full refund.

Exchanges

Exchanges can be raised online via your My Account page. Select the relevant order and click the 'Raise a return' button. If you haven't set up an account with us, please contact us to raise your exchange.

For exchanging any item you will be asked to select the appropriate reason for return, upload a photo (if required) and once completed a member of our Customer Services Team will contact you to process your Exchange Request.

Refunds

For returns due to damaged or faulty items we'll reimburse you for the product's price and initial delivery charges using your original payment method.

For returns due to changing your mind, the maximum refund for delivery will match our least expensive delivery option at the time of ordering, regardless of which option you chose when ordering.

For security reasons, refunds will be processed using the same method of payment used for the original purchase unless otherwise stated. Refunds will be processed within 7 working days of receiving your return.

Return Collections

It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they return to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.

Collections will be arranged for within 30 days of notification. If you are arranging to return items yourself, they must be received at our distribution centre within 30 days of delivery. Please be aware collections are an all day service and we are not able to advise specific delivery times in advance.

Bespoke Products

Made-to-order products typically cannot be returned unless they are defective or have been damaged during transit. Specific conditions apply to made-to-order upholstery. Please refer to our Terms & Conditions or contact us for further information.

Reporting Faulty Goods

If you encounter any issues with your order, please report them within 30 days of delivery and our team will be happy to resolve this for you. Please contact us or raise a return request via your My Account page.

Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty.

Furniture that requires assembly

If you are ordering furniture that requires some assembly we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture, as partially assembled items are likely to be damaged in transit when returned to us. Customers returning furniture that has been damaged or used whilst in their care will be charged for the reduction in value, unless the goods are faulty. If you require a replacement part for your furniture, please call us on 0333 200 1725 and we will try to arrange a replacement.

Unless choosing our Furniture Assembly Service, assembly of furniture is the sole responsibility of the customer. The Cotswold Company accept no responsibility for damage to any parts by a customer or a third party.

Packaging Removal & Assembly Services

If you have taken advantage of our Packaging Removal or Assembly service, the driver will give you time to thoroughly check your items before leaving. In the unlikely event of there being a problem, the driver will repack and remove the item. Should you discover a fault after the delivery driver has left please contact us. You have 30 days from date of delivery in which to report any missing or damaged items.

Product Colours and Finishes

We strive to display our products' colours and finishes as accurately as possible on our website. However, due to variations in screen displays, we cannot guarantee exact color accuracy. Product samples are available for a wide range of our products, you can request samples if available via the product page, or view our samples page. If you have any queries about an item's finish, please contact us for assistance.