The Cotswold Company 15-year Furniture Guarantee
Our promise to you
We are passionate about the level of craftsmanship that goes into every piece of furniture we design and sell at The Cotswold Company. Working hard to ensure every item is designed to last and created to be loved for years to come.
Signature Cotswold Company quality, always
Whether you are buying a sofa, a wardrobe or a dining table, you can be confident that all structural elements of our furniture* are guaranteed. This includes the frames, joints, hinges and handles as well as frames, springs and webbings of our upholstery.
*Excludes garden furniture, homewares and mattresses (our Pure Natural Collection mattresses come with their own manufacturer’s guarantee).
Frequently asked questions
Have a question about our 15-year guarantee? Try our FAQs below or if you require further assistance please contact us.
No, your item(s) will be covered for 15 years from the date of purchase.
Furniture
The Cotswold Company 15-year Structural Guarantee covers any faults to structural elements of our cabinetry furniture, including:
- Frames
- Joints
- Hinges
- Handles
Sofas & Armchairs
The Cotswold Company 15-year Frame Guarantee covers any faults to structural elements of our upholstered sofas, armchairs or footstools, including:
- Spring breakage
- Wood breakage
- Loose joints
Please note: garden furniture and home accessories are not covered in either of the above, while our Pure Natural Collection mattresses come with their own manufacturer’s guarantee – please see here for more information.
No but we offer a comprehensive five-year upholstery care plan across the range if you’d like additional fabric assurance for your sofa or armchair.
Just follow these easy steps…
- Have your order number (and batch code or label, if possible) to hand as well as a photo of the fault that is subject to the claim in question
- Contact our friendly Customer Services team via phone 0333 200 1725 or email at customercare@cotswoldco.com to discuss the issue
- Let us do the rest. If your fault is covered within the guarantee, our internal teams will then allocate a specialist technician to come and repair or replace your item
All repairs will be carried out by qualified service technicians appointed by The Cotswold Company, who will work with you to carefully repair your item.
If we are unable to repair your furniture, for any reason, we will replace it with the same item, where possible. And if this is no longer available, a suitable alternative of the same quality and style will be offered.
Should you need to make a claim, all relevant paperwork should be submitted within 28 days of this first being reported to The Cotswold Company.
The Cotswold Company 15-year Structural guarantee does not cover items purchased before 1st February 2023.
Our other guarantees - The Cotswold Company 15-year Frame Guarantee and the Pure Natural Collection mattress manufacturer’s guarantee are eligible for cover prior to this date. Please contact our Customer Services team on 0333 200 1725 or email at customercare@cotswoldco.com for more information.
No, the guarantee does not cover any items purchased from one of our Outlet stores.
On the rare occasion that your item is delivered damaged, please contact us directly in the first instance and we will resolve this for you.
No. Any form of damage discount would only be applicable to a small scratch or similar. On the rare occasion that your item may be delivered significantly damaged we would immediately provide a replacement.
Your product will be covered for 15 years from the date of purchase.
Both The Cotswold Company 15-year Structural Guarantee and The Cotswold Company 15-year Frame Guarantee do not cover any issues arising as part of normal wear and tear, damages due to environmental exposure or adverse weather conditions, improper care or accidental damage; product that has been exported outside of the UK or that has been purchased from an Outlet store. For more information, please refer to our full terms and conditions.
The Cotswold Company 15-year Structural guarantee does not cover items purchased before 1st February 2023, excluding upholstery items and mattresses which both fall under The Cotswold Company 15-year Upholstery Guarantee and Manufacturer’s Mattress Guarantee, respectively. Nor does it cover issues arising as part of normal wear and tear, damages due to environmental exposure or adverse weather conditions, improper care or accidental damage; product that has been exported outside of the UK or that has been purchased from an Outlet store. For more information, please refer to our full terms and conditions.
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